Free Priority Shipping on All US Orders
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    Shipping

    All orders are shipped via USPS Priority and will arrive within 2-3 days of shipping date.  Some items require signature confirmation.  For items that are in stock, item will ship within 1-2 business days of ordering.  For special orders, please email us for shipping times. 

    Returns

    Returns are accepted on most products.  Customized pieces and special orders may not be returned. All returns must be postmarked within seven (7) days of your receipt of the ordered merchandise.  To make a return, please email us at customer.experience@joiedigiovanni.com to obtain a RMA number (return authorization) and return instructions.  Items returned without an RMA will not be processed.  Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return.  Refunds will be processed to the original payment method within 7-10 business days from the time it is received by us.